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FAQ

Real questions, answered before you have to ask.

Grouped by what you're actually worried about.

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02 Everything

Frequently asked questions

Pricing & payment

Are the prices on this site final?

They're real starting prices for the scope stated in each package. A discovery call can only narrow which package fits or price something genuinely outside scope — it never turns a published 'from' price into something unrelated.

What's included in the hourly rate?

€75/h covers anything outside a package's stated scope — small ad-hoc changes, extra integrations, or work after the 30-day warranty ends.

Do you require a deposit?

Packages are invoiced against the payment schedule in your proposal — typically a payment to begin work, with the balance due at agreed milestones or on delivery.

Do you invoice or take card payments?

Bank transfer against an invoice is the default and the recommended way to pay. A card-payment flow exists at checkout for testing purposes only — see the Refund Policy for how live card payments would be confirmed if we add a payment provider.

What happens if I cancel?

Cancel before we start work and any payment made is refunded in full, less costs already incurred for discovery. Cancel mid-project and we invoice pro-rata for the work completed. Full terms on the Refund Policy.

Scope & process

How do you stop scope creep on a fixed price?

Every package's includes list states exactly what's covered. Anything beyond it is quoted as a separate change order before we build it — never silently added to the invoice.

What if I don't know which package I need?

Use the decision guide on the Services page, or book a short discovery call — that's exactly what it's for.

How involved do I need to be during the build?

One point of contact, weekly check-ins on a working build, and reasonably fast feedback. See 'What we need from you' on the Process page for the full list.

Can scope change mid-project?

Yes, through a change order — a written addition to scope with its own price and, if needed, its own timeline impact — agreed before we build it.

Ownership & IP

Do I own the code?

Yes. Full IP ownership and the complete source code transfer to you on final payment — it's a commitment stated in writing, in the Terms of Service.

Can I take the code and hire someone else to finish it?

Yes. Full source code and IP transfer on final payment, mid-project or at completion — it's yours regardless of who continues the work.

Do you retain any rights to reuse what you build for us?

No. General-purpose code we wrote before your project remains ours; anything built specifically for your project belongs to you outright.

Is there a non-compete or exclusivity clause?

No. Working with us doesn’t restrict you from working with anyone else, before, during, or after the project.

Data & security

What personal data do you collect?

Name, email, phone number, and postal/billing address — collected through the contact form or at checkout, used to deliver the service and issue invoices. Full detail in the Privacy Policy.

Do you sign a DPA?

Yes, on request — see the commitments band on the About and Process pages.

What analytics do you use?

Google Analytics 4, loaded only after you accept the Analytics category in the cookie banner. Nothing tracks you before you choose to allow it.

Where is data stored?

See the Privacy Policy for the specific services involved — form handling, hosting, and analytics — and where each processes data.

Support

What if something breaks after launch?

Within 30 days of launch, defects in what we shipped are fixed free under warranty. After that, Maintenance & Support retainers cover ongoing fixes with a stated SLA.

Will you support something you didn't build?

Yes, after an honest review of the existing codebase — see the Maintenance & Support page.

What's the difference between the three support tiers?

Response time and monthly hours: next-business-day/10h, 8-hour SLA/25h, or 2-hour on-call/60h. Full detail on the Maintenance & Support page.

Can I cancel a support retainer?

Yes, any time, with 30 days' written notice.

If your question isn't here, it's a five-minute email, not a form disappearing into a queue: support@smartcodesolution.com.

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